When you visit the public site, sign up, contact us, or use the service, kwiklog may collect the information needed to provide and support the product. That can include your name, email address, organisation details, account details, and the content you deliberately enter into the system.

We use information to operate the service, secure accounts, support customers, improve the product, communicate about important service matters, and understand basic product health and usage trends.

We do not treat customer information as something to casually pass around. Information may be shared with essential service providers that help us run the product, such as infrastructure and hosting partners, or where required by law, but not as a general business model.

We keep information for as long as it is needed to operate the service, support legitimate business records, meet legal obligations, and maintain reasonable backup and recovery processes.

We take reasonable technical and operational steps to protect the service and the information it holds. No system can honestly promise perfect security, but protecting operational data is a core part of the product's purpose.

Where support requires us to inspect something inside a customer environment, that access should be deliberate, specific, and limited to the purpose of resolving the issue.

If you need to update contact details, clarify how information is being used, or ask a privacy-related question, contact us and we will deal with the request as sensibly and directly as we can.